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Macks Personal Injury Claims

Our outstanding team of lawyers have expertise in dealing with all personal injury claims, ranging from relatively minor injuries to multi-million-pound head and spinal injury claims.

We understand that making a compensation claim can seem daunting and you may be unsure about what the process involves. We’ll give you clear, practical advice and keep you informed at every stage of your claim. If you make a personal injury claim with Macks you can be guaranteed that your case will be dealt with on a No Win, No Fee basis. We never compromise on quality. Our energy and commitment to providing you with the best service is second to none.

Personal Injury Specialists

We have a wealth of expertise and experience within our personal injury team and are extremely proud of our reputation as specialist personal injury lawyers. We act for claimants throughout the UK in cases ranging from road traffic and cycling accidents, accidents at work, tripping and slipping injury claims, dog bite and holiday injury claims to catastrophic injuries and mesothelioma cancer cases. Every year we recover millions of pounds in compensation for our clients.

We are dedicated to our clients’ welfare and provide full support from start to finish, whether it’s arranging private medical treatment, physiotherapy and rehabilitation, or securing early compensation payments to alleviate any financial worries. We always go that extra mile to fight for the compensation you deserve. You’ll receive one-to-one service from expert personal injury lawyers, with explanations in plain English.

We’ll deal with your claim in a way that suits you, meeting in person, speaking over the telephone and communicating by email. We offer home and hospital visits and have interview facilities throughout the UK. Contact us for a personalised service tailored to your specific needs. Call 0800 980 9390 or use our contact form and we’ll be in touch.

About Us
About Us

Since being established in 1995 Macks Solicitors has built its reputation on providing an exceptional service to those who have suffered personal injury. The firm was set up by Nick Mack with a view to obtaining justice for victims of accidents and industrial disease whilst providing them with a quality and caring service. The firm was initially built up on the basis of a reputation for suing other firms for badly handled personal injury claims; indeed the firm still handles such cases. Macks are able to provide a top quality service for those who have been injured in road traffic accidents, cycling accidents, accidents at work, accidents on holiday, slipping and tripping accidents and those who have been the victims of industrial disease, including asbestos related claims. The vast majority of our personal injury team have been with the firm for many years and are proud to be part of a company that always strives to do its very best for its clients.

Whilst our head office is based in Middlesbrough we also have offices in Darlington and Redcar with interview facilities throughout the United Kingdom. Home and hospital visits can also be arranged. The extensive experience of our personal injury team combined with our focus on client care has helped to make us a leading personal injury firm.


Meet the Team

Frequently Asked Questions
  • Can I claim if I was partly to blame?
  • Yes.  You can still pursue a claim for compensation even if you were partly to blame.  Your compensation may be reduced by a percentage, depending on the circumstances of your accident.  This is called contributory negligence – i.e. that your own negligence contributed to the accident and injuries you sustained. Contact one of our team on 0800 980 9390 for free no obligation advice tailored to your circumstances or use our online contact form and we will call you when convenient.

  • Can I have private physiotherapy after my accident?
  • Yes.  The cost of private medical treatment will form part of your claim for compensation.  Physiotherapy or other treatment is often arranged by the other side’s insurers.  We are also able to arrange any recommended treatment on your behalf or you can appoint a treatment provider yourself.  If you arrange private medical treatment please ensure that you retain all receipts and ensure that you follow the advice of the medical professionals at all times. If your claim is successful a claim will be submitted to the insurers for reimbursement.   It is essential that you only incur ‘reasonable’ expenses and take care to ensure that your losses are kept to a minimum to ensure that you will be entitled to recover them from the other side’s insurers.

  • How will my claim be funded?
  • All of our personal injury claims are dealt with on a ‘No Win, No Fee’ (Conditional Fee) basis and you have nothing to worry about in relation to fees.  Each case will be assessed on its merits and if we believe your claim has reasonable prospects of success we will act on your behalf guaranteeing there is nothing to pay up front and no fees to pay if your claim is unsuccessful.  Please contact one of the team to discuss your claim and funding 0800 980 9390 or use our claim form.

  • How much is my claim worth?
  • It is impossible to accurately value your claim without medical evidence to assess the injuries you sustained and to give a prognosis for the future. Depending on the nature of your injury, we may need to obtain medical reports from several experts in order to value your claim. Once the medical evidence is to hand our lawyers will use the current court guidelines and refer to previously decided cases to report on the value of your injuries. In addition you will also receive compensation for any financial losses (both past and future) arising from the accident – for further details see our ‘What can I claim’ page.

    To discuss your claim in detail and to enable us to give you an idea of the potential value of your claim please contact our team on 0800 980 9390 or use the claim form.

  • How long do I have to make a personal injury claim?
  • If you are over 18 at the time of your accident you have three years from the date that the accident occurred within which to settle the claim or alternatively issue court proceedings against the defendant. If you were under 18 at the time of the accident you have until your 21st Birthday (i.e. three years from your 18th Birthday) within which to settle the claim or issue court proceedings against the defendant. Only in extremely exceptional circumstances will a claim be allowed outside of these time limits. Do not delay obtaining specialist legal advice as the strength of evidence fades with time and you are advised to intimate a claim sooner rather than later.

    The limitation period in fatal cases runs for three years from the date of death.

    In cases where the injured party is a patient incapable of handling his/her own financial affairs then the limitation period does not expire until three years after they were discharged as a patient.

    It is advisable for you to obtain specialist advice based on your own individual circumstances. Contact our team on 0800 980 9390 or use our contact form.

  • How long do I have to make an asbestos claim?
  • Generally speaking you have three years from the date of knowledge that you were suffering from an asbestos related disease within which to settle the claim or issue court proceedings against the defendant.

    In fatal cases the family bringing the claim have three years from the date of death to bring the claim or three years from the date of their knowledge that the death was as a result of an asbestos related condition.

    The limitation period in these cases can often be confusing and the courts do have discretion to allow claims outside of the usual limits. It is advisable to obtain specialist legal advise as soon as possible after diagnosis/knowledge so that your circumstances can be considered on an individual basis. Contact our team on 0800 980 9390 or use our contact form.

  • How long will my claim take?
  • The length of time for your claim to be concluded will depend on many factors such as:-

    • The nature of your injuries and extent of any ongoing problems.
    • The medical evidence required to enable us to accurately value your claim.
    • Whether surgery or additional treatment is required in the future.
    • The conduct of the defendant and/or their insurers and whether they are co-operative/responsive to our communications.
    • Whether liability is admitted – if liability is disputed the claim will inevitably take longer.
    • Whether court proceedings are required.

    We always aim to deal with your claim as quickly and smoothly as possible without jeopardising the amount of compensation recovered on your behalf. Each claim is dealt with individually, even if you have been in the same accident as other claimants. We always give an indication at the outset of every claim as to the likely timescale for settlement and update this as the case progress. To discuss your claim specifically just contact our team on 0800 980 9390 or use the claim form.

  • What if I receive an offer from the other side?
  • We would advise you never to accept an offer of compensation from the other side’s insurers directly without obtaining specialist legal advice. Once an offer has been accepted on a full and final basis you will be unable to return for any further compensation in the future, even if your symptoms persist or deteriorate or if you incur further financial expenses.

    It is essential that your injuries are assessed by an appropriately qualified medical expert so that your claim for compensation can be accurately valued and that all aspects of your financial losses, both past and future, can be investigated properly. Contact our team directly if you have received an offer from the other side’s representatives to ensure that you are recovering the maximum amount of compensation to which you are entitled 0800 980 9390 or use our contact form.

  • Will I need a medical examination?
  • In the majority of cases, to ensure that you receive the correct amount of compensation for your injuries it is essential that you are examined by an independent medical expert. The doctor will provide a report detailing the injuries you have sustained as a result of the accident and will also provide a prognosis for the future. The doctor may also recommend treatment to aid your recovery. The private cost of any recommended treatment will form part of your claim. The medical evidence which is obtained on your behalf allows our specialist lawyers to prepare a detailed report on the value of your injuries and losses and ensures that we recover the maximum compensation on your behalf.

    The medical examination will be arranged at your convenience at a location close to your home or place of work.

  • How do I start my claim?
  • Simply contact our personal injury team on 0800 980 9390 – lines are open 8.00am to 9.00pm 365 days a year. You can also use our contact form and we will call you back or submit an online claim form. We can offer free no obligation advice on your claim over the telephone, we can arrange home and hospital visits and have interview facilities throughout the UK. Just contact us for advice from an experienced lawyer who can provide information tailored to your needs.

  • Will I have to go to Court?
  • The vast majority of our claims are settled without the need for court proceedings.  In some circumstances, where liability is strenuously disputed or where agreement cannot be reached on the value of your claim, it is necessary to issue proceedings to ensure that your claim is progressed effectively.  Even in these circumstances however, very few cases actually result in you being required to attend court in person.  If, however, this does become a necessity you will be kept well informed at all stages and will be supported and represented by a specialist barrister on the day.

  • Can you take my claim over from another firm of solicitors?
  • Yes, we are able to take over your claim if you are not happy with the service you have received from another firm of solicitors or if you feel that your case is not progressing as it should.  We can also take over claims where you have been advised that the prospects of success are not strong enough if we disagree with your current solicitor.  Please contact our team on 0800 980 9390 or use our contact form and we will call you.  It will be necessary for us to obtain your file of papers from your current solicitor and conduct a full review before advising further.


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Macks Solicitors Leading solicitors in Middlesbrough, Darlington and Redcar in Personal Injury, Solicitors Negligence, Wills & Probate, Family Law, Conveyancing, Employment Law, Civil Litigation and Medical/Clinical Negligence.
4 Woodlands Road Middlesbrough, Cleveland TS1 3BE
01642 252828