Holiday Claims

Holiday Injury Claims

Each year, thousands of Brits experience accidents, injuries and illnesses that ruin their holidays, sometimes with life-changing consequences.

If you or a member of your family has suffered an injury on holiday, and it wasn’t your fault, you could make a claim for compensation. 

Our solicitors can help you on a no-win, no fee basis, whatever the destination of your holiday.

Free Initial Discussion

For no-obligation advice and information, call our specialist holiday injury solicitors today on 01642 252 828 or use our contact form and we will call you back.

Common Holiday Issues

The most common claims for holiday injuries and illness compensation handled by our expert holiday claim solicitors include:

  • Air accidents
  • Cruise line accidents
  • Defective hotel balconies and furniture
  • Extreme sports injuries, such as skiing, snowboarding or water sports
  • Food poisoning due to poor hygiene and food handling
  • Holiday club accidents involving children under the supervision of hotel staff or tour representatives
  • Injuries on excursions due to poorly maintained equipment or a lack of health and safety compliance
  • Injuries from faulty hotel gym equipment
  • Lack of swimming pool safety procedures and supervision
  • Slips, trips and falls from spills and leaks and cleaning without warning signs
  • Tour operator or holiday excursion claims
  • Road traffic accidents including claims arising from the hire of cars, motorbikes or cycles
  • Water-related accidents such as jet ski accidents 

Each holiday claim is different with injuries ranging from cuts and bruising to catastrophic injuries and fatalities.

It is possible to make a claim on behalf of a loved one who is incapacitated or who has passed away due to an injury or illness suffered whilst on holiday. Our specialist holiday claims solicitors can advise on how to proceed with a claim.


Our team have a record of success with holiday-related injury claims ranging from:

  • Broken bones
  • Catastrophic injuries including head, back and spinal injuries
  • Cuts, lacerations and bruising
  • Food poisoning
  • Neck injuries such as whiplash
  • Soft tissue injuries

Making a Holiday Injury Claim

If you went away on a package holiday, you may be eligible to make an accident claim under the package travel regulations. If you have been hurt as a result of another person’s negligence while using facilities promoted or controlled by the tour operator as part of your package, you could be entitled to compensation. This includes injuries sustained in your hotel, pre-booked excursions (under certain circumstances) and illness due to poorly prepared food if you were staying at a resort on an all-inclusive basis.

If you did not travel abroad on a package holiday you may have a claim against the hotel you stayed in or against the excursion operator or, possibly, a road traffic accident claim.

Our team of holiday injury specialists will discuss your potential claim with you to see if you have the grounds for a successful claim and compensation.

To investigate your claim our solicitors will require the following information:

  • Resort details
  • Booking records and the holiday contract or terms and conditions
  • Images of the accident scene
  • Details of any hotel or tour operator assistance including any emails or written reports
  • CCTV camera or phone footage from the scene of the incident
  • Copy of the incident report to the police, hotel or tour operator
  • Witness contact details
  • Doctor or medical reports from the holiday destination
  • Receipts for expenses incurred because of the accident such as costs of taxis or treatment

We will use this information to gather as much evidence as we can to support your holiday claim and fight for the compensation that you and your family deserve.

How Can Macks Help Me?

We will thoroughly explore your case and determine the best course of action that is tailored to your specific needs.

We will discuss the funding arrangement that best suits your situation and provide you with practical advice.

Contact Us Today

For more information about making a holiday injury claim, you can call us on 01642 252 828; alternatively, complete our online contact form and one of our holiday injury solicitors will be in touch.

What Our Clients Say

Latest Trustpilot Reviews

Good advice and kept well informed

Good advice and kept well informed

Fiona Erol

Chloe Newsome dad been dealing with my…

Chloe Newsome dad been dealing with my family court cases and my divorce proceedings. She was a pleasure to work with and is very realistic in her advice. I was suspicious of solicitors in the lead up to my cases but Chloe went above and beyond what I could have expected, offering impartial advice and encouraging alternative ways for me to move forward. Can’t thank her enough.

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Wayne howarth

Josie was great

Josie was really professional / knowledgeable and most importantly patient with me while using the service- supporting and guiding me throughout the process with a none judgemental approach. Very Much appreciated.

Claire Batkin

Client Testimonials

Two departments one fantastic service

Frank, could I just take a moment to thank you for everything you and Jayne have done. Throughout the whole experience, I was guided by yourself and on occasions, it became quite complicated with my situation however I must express how professional you are and how well you navigated and negotiated the final outcome. Also, Jayne was always a pleasure to speak with and again professional and communicative at every stage.  Without a doubt the best Solicitors practice I have ever dealt with the results Macks Solicitors get, speak for themselves.

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Rob Orton

Chemical burn was dealt with quickly and efficiently by PI

I got a chemical burn at work when the tray washer machine malfunctioned at work. I had to go to hospital for treatment once the burn was covered I had to keep going back to hospital 4 more times to get the burn treated I contacted Macks solicitors. They took my case and I got compensation for the burn I received at work. I am very pleased with my compensation Macks solicitors were excellent they dealt with my case quickly and efficiently I am very pleased with their work

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Keith Mann

Anthony McCarthy was brilliant !

Amazing service from start to finish and kept me constantly updated throughout my daughters case. Others may not have taken on her case but Anthony McCarthy was brilliant and positive about the outcome from the get go. Thanks so much would definitely recommend.

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Cheryl Reilly

Stress free claim

After a stolen car crashed into me on NYE, I came to Macks to see what was available for me, and my case was dealt with James and Demi who have been amazing throughout. Kept me informed at every step and made everything completely stress free for me! Would definitely recommend getting in touch if your involved and injured in an accident your not at fault for.

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Bradley Livingstone

Stress Free Pi Claim

I used Mack’s solicitors for a personal injury claim, Rebecca Montague and her staff were excellent in every way. I found the whole procedure stress free and was kept informed at every stage and had regular discussions along the way with an eventual positive outcome. Thank you Rebecca !

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Carol Smith

I would highly recommend the PI team at Macks Solicitors

Excellent professional service from James Pritchard and his colleagues. James was very thorough and I was kept informed at every stage. Would highly recommend Macks Solicitors.

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Diane Clemetson

I can’t thank the PI team enough for making it so easy for me.

Highly recommended Macks Solicitors (James & Demi) kept me up to date, answered any questions and gave me the best advice throughout I can’t thank them enough for making it so easy for me. My phone was useless with calls (signal issues) so they emailed, sent letters and left me voicemails to keep me updated, claim was processed so quick they were brilliant.

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Stacey upex

Accident at Work Claim ? i would recommend anyone use Macks

Had a accident at work and from start to finish Macks have been very helpful the staff are always their to help very professional I would recommend anyone to use them.

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Andrew Greaves

A positive outcome in a complex case

Rebecca Montague Dealt with my claim and right from our first conversation she made me feel confident that she would do her best for me. Rebecca was genuinely interested to find out how I actually felt about each stage of the case and I was involved from start to finish. If Rebecca was off any query I had would be dealt with by her colleague or secretary. I have had an extremely positive relationship with this firm and was lucky in that I had a positive outcome in a complex case but this is not the reason I rate this firm a 5. I can only speak from experience and so Rebecca and her team get a 5 because it was always about me and they didn’t give up when things got difficult. Thank you I would have no hesitation in using your firm again.

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Mrs Brown

Highly recommended the company

100% professional services. This is the second time I have used the firm absolutely can’t fault the corespondents between all the staff who work there. They do exactly what you ask them to do. And advise you on the best routes to get what you are installed too. Highly recommended the company many thanks for handling my claim hopefully I won’t have anymore accidents at work but if I do I know who I’m going to call. Many thanks James Pritchard you really are amazing at your job, been a pleasure.

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Mr Kemp

More than impressed

I was more than impressed by the standard of professionalism from the first meeting with James Pritchard and the staff. We are all living in difficult times and I am delighted to say that I was fully supported at every stage of my claim. James always kept me fully informed of all developments and I am delighted to recommend them for first class service, attention to detail and communication from start to finish.

I will always use Macks Solicitors and would take the opportunity to thank all staff for the friendly advice and smooth communication from the very start.

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Mr Coleman

Would Highly recommend

From the outset, communication with this company was first class. I was kept fully informed during the whole process in relation to the progress of my claim. I felt that the company went above and beyond to assist with getting the best outcome for me. The person dealing with my claim was very thorough, courteous, polite; and made it so easy for me to deal with. On the whole, my experience from start to finish was excellent; and I wouldn’t hesitate to use them again in the future. Would Highly recommend.

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Mr Orton

Let's Get Started

Call us on 0808 175 1901 or request a callback for further information, or start a claim and one of our specialist Holiday Claims lawyers will be in touch.

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