Data Protection Complaints Procedure

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We are committed to handling all personal data in accordance with Data Protection Law and complying with all data protection principles.

If you want to know more about how we use your personal data, please see our online Privacy Notice.

We may not always get things right, so if something goes wrong, please let us know as soon as possible so that we can address this.

If you are a client of the firm, please refer to our general complaints procedure; in dealing with complaints involving data protection issues, we will confirm which elements of the complaint will be dealt with under which procedure.

How to Make a Data Protection Complaint:

You can raise a data protection complaint by contacting us at and the complaint will be passed to Alison Halford, our Data Protection Officer.

By Telephone	You can call us on 01642 252 828
By Email	You can email us at complaints@macks.co.uk
By Post	You can write to us at Data Protection Officer 4 Woodlands Road Middlesbrough TS1 3BE

Acknowledging Your Complaint

We will acknowledge your complaint within 30 days with a summary of our understanding of your complaint. We may ask you for clarification if there is anything which we are unclear about and may ask if there is a particular outcome you are looking for. We will also confirm how long we expect our investigation to take.

We will take reasonable steps to verify the identity of the person making the complaint. This may involve requesting further information or documentation from you. If the complaint is made on behalf of someone else, we will also need to check that the person making the complaint is properly authorised to do so.

If, having requested additional information, we are not in a position to identify the person making the complaint or we are not satisfied that they have proper authority to make the complaint, we may be unable to deal with it.

Investigating Your Complaint

We will investigate the complaint by reviewing your complaint, locating and reviewing our records and establishing the relevant facts.

During this process, we may need to ask you for further information or documents; if so, we will do this as soon as we are aware we need these and will ask you to provide them within a specific time period.

If the investigations will take some time, we will keep you informed whilst they progress.

Notifying You of the Outcome

Once we have concluded our investigation, we will notify you of the outcome without undue delay and will explain what we have done to resolve your complaint together with any action we have taken as a result.

If We Cannot Resolve Your Complaint

If you are not satisfied with our response to your complaint, you can raise a complaint with the Information Commissioners Office.

The ICO’s contact details are:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

More details on how to complain to the ICO are available on the Complaints page of the ICO’s website.

You should usually submit your complaint to the ICO within three months of your last contact with us.

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Call us on 0808 175 1901 or request a callback for further information, or start a claim and one of our specialist Data Protection Complaints Procedure lawyers will be in touch.

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