Price Transparency – Complaints
What to do if you are unhappy with our service.
At Watson Woodhouse we aim to provide the best possible service to our clients and to help us do this we need to know if you feel dissatisfied with our service. If at any point you become unhappy or concerned about our service then please inform us immediately so that we can do our best to resolve the problem.
The first step if you have any concerns over our service is to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. Most issues can be resolved quickly and amicably at this stage, however if you feel uncomfortable discussing your concerns with that person then the Head of the Department will be available to discuss a matter informally with you and do their best to resolve the problem.
If you feel the issue has not been dealt with to your liking or you do not wish to deal with the person concerned or their head of department, or wish to make a formal complaint for any other reason, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
If you have concerns about our behaviour, such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic then you can raise your concerns with our regulators, the Solicitors Regulation Authority at http://www.sra.org.uk/consumers/problems/report-solicitor.page
What to do if we cannot resolve your complaint.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ